Date: 2024
Location: Strasbourg
Size: 30 x 40 cm
Material: Acrylic on canvas
Autumn landscape
At HryMaArt, customer satisfaction is our top priority. We understand that purchasing original artwork is a meaningful investment, and we want you to be completely happy with your piece. Please review our return policy carefully before making a purchase.
Return Eligibility
- Returns are accepted within 14 days of receiving your artwork.
- The artwork must be returned in its original condition, free of any damage or alterations.
- All original packaging materials must be used to ensure the artwork’s safety during the return process.
- Custom or commissioned pieces are non-refundable and non-returnable, as they are created specifically for you.
How to Initiate a Return
If you are not satisfied with your purchase or it arrives damaged, please follow these steps:
- Contact us at hrymaart@gmail.com within 14 days of receiving the artwork.
- Provide your order number and a brief explanation of why you are requesting a return.
- For damaged items, please include photos of the damage and the packaging for review.
- Once your return request is approved, you will receive instructions on how to safely package and ship the artwork back to us.
Return Shipping
- Return shipping costs are the responsibility of the buyer unless the artwork arrived damaged or incorrect.
- We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your return.
- If the artwork arrives back in a damaged condition due to improper packaging, the return will not be accepted.
Refunds
- Once the artwork is received and inspected, we will process your refund. Refunds will be issued in the same payment method used for the purchase.
- Please allow 5-7 business days for the refund to be processed after the return is received.
- Shipping costs are non-refundable, except in cases where the artwork arrived damaged or was incorrect.
Non-returnable Items
- Custom or commissioned artworks are final sale and cannot be returned or refunded.
- Sale items or items purchased during special promotions may also be non-refundable, depending on the specific terms at the time of sale.
By following this policy, we aim to ensure that both you and the artwork are protected throughout the purchase process. Should you have any further questions or concerns, feel free to reach out to us at hrymaart@gmail.com.
We are committed to ensuring your artwork reaches you safely and in a timely manner. Below is an overview of our delivery process, including shipping options, timeframes, and packaging details.
Processing Time
- All orders are processed within 3-5 business days after payment is confirmed.
- For custom or commissioned artworks, processing times may vary. You will be informed of the estimated completion and shipping time during the order process.
Shipping Options
We offer various shipping options to accommodate your needs:
- Standard Shipping: Delivery within 5-10 business days for domestic orders. International shipping times vary based on location.
- Express Shipping: For quicker delivery, we offer express shipping options. Delivery time ranges from 2-5 business days, depending on your location.
Shipping costs are calculated based on the size, weight, and destination of your order, and will be displayed during the checkout process.
International Shipping
We are happy to ship artwork worldwide! Please note:
- International shipping times may vary between 7-21 business days depending on the destination.
- Customs duties and import taxes may apply for international orders. These fees are the responsibility of the buyer and will vary based on the country’s regulations.
Packaging
Your artwork will be carefully packaged to ensure it arrives safely:
- Original artwork will be wrapped in protective materials and placed in secure, reinforced packaging.
- Art prints will be shipped in sturdy, flat mailers or rolled in protective tubes, depending on the size of the print.
- We take great care in packaging to prevent any damage during transit.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor the delivery status of your package.
Damaged Shipments
In the rare event that your artwork arrives damaged, please contact us immediately at hrymaart@gmail.com with:
- Photos of the damaged artwork and packaging.
- A description of the damage. We will work with you to resolve the issue by offering a replacement or refund where applicable.
Delivery Times
- Domestic orders: Expect delivery within 5-10 business days after shipment.
- International orders: Delivery times vary based on location, typically arriving within 7-21 business days.
- Custom pieces: Delivery will depend on completion time, which will be communicated at the time of your order.
We aim to make sure your artwork reaches you in perfect condition and on time. Should you have any questions about shipping or delivery, feel free to contact us at hrymaart@gmail.com.